Access your personal details, track orders, update addresses, and view your order history.
Learn how we protect your personal information and ensure your data is handled securely and confidentially.
Find out how to return or exchange items, including our return process, conditions, and timeframes.
Review the guidelines, rules, and legal agreements that apply when using our website and services.
All listed prices are exclusive of VAT and may be subject to change without prior notice.
We calculate duties, VAT, taxes, and other applicable fees according to the laws and import regulations of the destination country. These charges are typically determined by the shipping address, the type of item, and its country of origin, manufacture, or assembly. If you operate a business within the EU and have a valid VAT ID number, you may qualify for a VAT exemption.
We’re here to assist with any questions you may have. Visit our Contact Page to get in touch with us. For quicker support, you can also reach out to us via WhatsApp.
If you’d like a quotation before placing an order, simply email us at info@movisionpro.com with your company details and the product you’re interested in, or use our customer service contact form. We will provide you with a quotation as soon as possible. You can conveniently accept the quotation online and receive your invoice immediately.
Delivery times depend on your location and the selected shipping method (Standard or Express). Most orders are delivered within 1 to 3 business days. For more details, please visit our Shipping and Delivery Time page.
Yes, once your order has been shipped, you will receive an email with a tracking link. You can use this link to follow your shipment in real-time.
No. Duties and import taxes are only applicable to orders shipped outside the European Union. If your shipping address is within the EU, you will not be charged additional import duties. For shipments to non-EU countries, these charges are calculated according to the import laws of the destination country.
Yes, you may return products within 14 days of delivery, provided they are unused and in original condition. Used or opened items may be subject to a return fee. Please email us at info@movisionpro.com to initiate a return request.
Yes, we offer discounts for larger orders and custom bundles. Especially for studios, houses of worship, and educational institutions. Contact us for a personalized quote.
Absolutely. If your organization uses purchase orders, please send your PO to info@movisionpro.com. We will review it and issue an official invoice for payment.
Yes, we offer demo units for testing purposes upon request. If you’re unsure about a product or need assistance, feel free to reach out to us via WhatsApp or email. We’re happy to help you choose the right solution.
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